So I've had "this" particular MacBook Pro 17" for less than a year (actually, a year old on October 24) and, while running 10.5.8, and dutifully upgrading to all Software Upgrades (barring the big cat leap to Snow Leopard), I've been running legal software, and legal third party software on this machine...which has been nothing but the spinning beach ball of death.
Finally, after tiring of jumping from my MacBook to my MacMini and other annoying work-arounds, I thought I'd call the Apple Care Technicians. I know I've backed up my machine, somewhat obsessive-compulsively (as in "any time I can get a 1T External Hard Drive for under $100" which is pretty common these days)...and after listening intently to Justin, Ken and Brooke...I took the jump and started the "Archive and Install."
So that took hours. Just for the Leopard side of the equation. Then there were the two separate Software Updates to bring Leopard up to 10.5.8, and iTunes up to 9.0.1, and Safari up to 4.0.1 or whatever it is now...and to add all the other compatibility updates and bug fixes. I felt I was a good Mac boy, and Brooke did call several hours later to check the status of my update.
Which was fine.
Until I decided to listen to iTunes.
And 672 "items" were missing from my iTunes library. Movies, music, podcasts...and a large majority of purchased items.
672 items. Which ranges from $463.68 (at .69 per items) to $866.88, if they were iTunes Plus songs. No telling if they were videos (approx $1.99 per) or subscriptions (like the subscription option for DM's SOUNDS OF THE UNIVERSE which was about $18.98) and on and on and on.
I did what any "responsible" owner would do: I deleleted all the grey triangles with the ! inside, AFTER trying to locate the material on my own, and after calling in to Apple for a bit of assistance.
Yep. Songs which WERE in the iTunes Music Library were mysteriously GONE after the "archive and install" even though I was walked through the process with an Apple Care Technician.
So yesterday, a very patient and polite Apple Tech showed me where and how to write to iTunes to ask that they "regrant" the missing items. Fair enough, I thought. Although I didn't think I would get anything because, after all, "it's my fault" for not backing up my computer every five minutes.
And then...an email from Apple's iTunes. HOORAY! They would regrant, or, ready for re-downloading all my music, with a small exception: songs they no longer had "access" to.
Just because I thought you'd all enjoy the list, here's what Apple "no longer has access to..."
And I just love the "perky" voice behind this really half-assed attempt at keeping me happy, all because Apple's "less than one year old computer" required an ARCHIVE AND INSTALL:
I do need to mention that I was unable to restore every item in your purchase history. When an item is modified in the iTunes Store, or removed entirely, we no longer have access to the original one that you ordered. This is what I couldn't restore: "Backspacer Short (Short Film)", "Smile", "Mad World (American Idol Performance)", "Mad World (American Idol Studio Version)", "Little Soul (Thomas Fehlmann Flowing Funk Dub)", "Peace", "Fragile Tension", "Little Soul", "In Sympathy", "Walking In My Shoes (Live In Tel Aviv)", "Wrong (D.I.M. vs. Boys Noize Remix)", "Miles Away / The Truth Is (Lagos Boys Choir Remix)", "Peace (Hervé's 'Warehouse Frequencies' Remix)", "Come Back", "Oh Well (Black Light Odyssey Dub)", "Wrong", "Jezebel (SixToes Remix)", "Spacewalker", "Perfect", "Miles Away / The Truth Is", "Jezebel", "Corrupt", "Little Soul (Thomas Fehlmann Flowing Ambient Mix)", "Peace (The Japanese Popstars Remix)", "In Chains (Minilogue's Earth Remix)", "The Sun and the Moon and the Stars (Electronic Periodic's Microdrum Mix)", "In Sympathy (Live In Tel Aviv)", "Wrong (Trentemøller Remix Edit)", "Hole to Feed", "In Chains", "Wrong (Magda's Scallop Funk Remix)", "Wrong (Thin White Duke Remix)", "Streak", "The Monday Before T An
hanksgiving", "Horton Hears a Who: "Anatomy of a Scene" Featurette", "The X-Files: I Want to Believe: "Reinstated" Featurette", "Australia Exclusive Clip", "Magnetic Movie", "Free Clip - Watchmen: Comic-Con 2008 Preview", "Instead of Abracadabra", "James", "Acting for the Camera", "Countertransference", "Field Notes from Dimension X: Oasis", "From Burger It Came", "Hug", "I Live In the Woods", ""New York, New York" featuring the cast of ABC's UGLY BETTY", "Rain Down Love", "Nothing But a Heartache", "If", "Desperados", "Pacific", "Love Don't Live Here Anymore", "Uninvited (Mr. Timothy Remix) [Bonus Track]", "When You Touch Me (2008 Club Mix Edit) [Bonus Track]", "I Feel Like", "When You Touch Me", "If (Full Length Extended Club Mix) [Bonus Track]", "You're Not Alone Now", "When You Touch Me (Radio Edit) [Bonus Track]", "Uninvited", "Love On My Mind", "Uninvited (Big Ocean Acoustic Mix) [Bonus Track]", "Watchin", "Flawless (Go to the City)", "Freedom", "Wake Me Up Before You Go-Go", "Waltz Away Dreaming", "Kissing a Fool", "One More Try", "Fastlove, Pt. 1", "Outside", "I'm Your Man (Live from Wembley)", "Freedom! '90", "Jesus to a Child", "Killer / Papa Was a Rollin' Stone (Live)", "Club Tropicana", "Shoot the Dog (Edited Version)", "The Edge of Heaven", "I'm Your Man", "A Different Corner", "Amazing", "Too Funky", "Easier Affair", "Faith", "Monkey", "John and Elvis Are Dead", "I Want Your Sex", "Don't Let the Sun Go Down On Me", "If I Told You That", "Round Here", "Last Christmas", "Spinning the Wheel", "As (Duet With Mary J. Blige)", "Careless Whisper", "Everything She Wants", "I Knew You Were Waiting (For Me)", "Father Figure", "Living Well Is the Best Revenge (Vincent Moon Version)", "Thriller", "Little Farm", "Scaredycat", "William", "Salt Kiss", "Mother Superior", "Death to the Tinman", "Motodrom", "Big Girl (You Are Beautiful) / Hey Betty Mix", "Hotel Chevalier", "Big Girl (You Are Beautiful) / Hey Betty Mix", "Broken Heart", "From the
Corner to the Block", "She's Madonna", "Don't Tell Me", "Over It", "Disco Trafiko", "Freeload (Freelove)", "Surrender (Trafik's Give It Up Dub)", "Symmetry 1", "Missing", "Your Touch", "Wrong Intentions", "Fly Guitar (Astero Breaks Mix)", "Theme from a Fairytale", "Four Squares", "99 and a Half (Featuring Alexander East)", "Flame", "Magnets", "Digitalism In Cairo", "Zdarlight", "Apollo-Gize", "Departure from Cairo", "TV TV", "Anything New", "Home Zone", "I Want I Want", "The Pulse", "Jupiter Approach", "Jupiter Room (Martian Assault Mix)", "Echoes", "Moonlight", "Pogo", "Jupiter Room (Planetary Lobby Version)", "Idealistic", "Young Folks", "Raving", "Personal Jesus", "Only When I Lose Myself", "Enjoy the Silence ('04)", "Stripped", "Barrel of a Gun", "Master and Servant", "Never Let Me Down Again", "Just Can't Get Enough", "Shake the Disease", "People Are People", "A Question of Time", "Strangelove", "Precious", "The Best of Depeche Mode", "Walking In My Shoes", "Everything
Counts", "Enjoy the Silence", "I Feel You", "I Feel Loved", "It's No Good", "Suffer Well", "Behind the Wheel", "Dream On", "In Your Room", "Bridge Over Troubled Water", "This Is the Right Time (Shep 12")", "Put Your Hands Up for Detroit", "Borderline", "Love Don't Let Me Go (Walking Away)", "Dance 4 Life", "Beat the Clock", "The Confessions Tour", "Don't You Want My Love", "Stormy Weather", "Fat Cat (Way Out West Remix) [EC Reprise]", "Never Be the Same", "The Feeling", "Mercury", "Organism", "Shades", "Intro", "Far Leys (Attic Window Mix)", "Space Cadet", "I Know (DJ MC D featuring Lia Georgakopoulou)", "Live for Never", "Elegant Suite (Pts. 1 & 2)", "Globe AM", "Dream", "I See You Found It", "Burma (Lostep's Stoned Immaculate Mix)", "Frijoles Frescas", "A Dark Mood", "Hall of Kings", "Continuous Mix: Electric Calm Vol. 3", "The Beats", "Never Be the Same (Original Mix)", "Play It Rosa (Instrumental)", "Reign (Way Out West Mix)", "Reign (Morgan Geist Delayed Gratification
Mix)", "Never Be the Same (Richard Dinsdale Remix)", "Surrender (Trafik's Breaking Wills Instrumental)", "Surrender (Trafik's No Retreat No Surrender Instrumental)", "Freeload (Freelove)", "Surrender (Trafik's No Retreat No Surrender)", "Surrender (Trafik's Breaking Wills Vocal)", "Reign (False Prophet Remix)", "Never Be the Same (Trafik's Electrik Charm)", "Reign (RJD2 Vocal Mix)", "Because We Can", "Surrender (Blake Potter & Habersham's Loslung Phunk Reprise)", "Reign (Evil 9 Remix)", "Surrender (Trafik's Give It Up Dub)", "Family Tennis", "Surrender (Blake Potter & Habersham's Loslung Phunk Remix)", "Reign (Three AM's Black Swan Vocal Mix)", "Theme From a Fairytale", "Never Be the Same (Globe & Swain Remix)", "Something to Get Through", "Reign (Anagram Remix)", "Surrender (K Roxx Punk Roxx Mix)", "Surrender (David Trusz Remix)", "Never Be the Same (The Funk Temple Mix)", "Reign (UNKLE Reconstruction)", "Theme From a Fairytale (Reprise)", "Spirit In My Life", "Sugar (Sweet Thing) [Nick & Alse Remix]", "Mindstalking (Dave Aude Dub)", "Timewarp", "Crank", "Sharam - Dubai - Global Underground 29 (Continuous Mix, Vol. 2)", "Everyday", "Passing Lights", "Smaller (Dave Aude Remix)", "Everlasting", "Sharam - Dubai - Global Underground 29 (Continuous Mix, Vol.1)", "Eiffel Nights", "El Ayoun", "The Cello Track (Dub)", "Deep Breath Sedna (Dave Dresden Mash-up)", "Feedback (Kanzyani Earressitable Mix)", "Direct Me (Joey Negro Remix)", "Majorca Roots", "Connected (Spider & Legaz Remix)", "Something to Lose (Cedric Gervais Remix)", "Who Is Watching", "Bliss (Felix Da Housecat Remix)", "Together We Rise", "Manitou", "Timelapse (Moonbeam Pres Glockenspiel Mix)", "Look Around", "Psych", "Zero", "Who's Watching (Tonedepth Remix)", "The Sound of Goodbye (Above and Beyond Remix)", "Zocalo (Niklas Harding Remix)", "Touch Me (Vincent de Moor Remix)", "Shivers (Hammer & Bennett Remix)", "Who Is Watching (DJ Remy & Roland Klinkenberg Remix)", "Blue Fear (Agnelli & Nelson Remix)", "Can't Be Doin' With Love", "Jump (Junior Sanchez's Misshapes Mix)", "History", "Jump (Axwell Remix)", "Jump (Jacques Lu Cont Mix)", "Singles (Exclusive Megamix by Oliver Momm)", "I Saved the World Today (Remastered)", "Sorry", "Where Love Lives (Come On In) [Mo' Knuckles Mix]", "Where Love Lives (Come On In) [Red Zone Mix]", "Where Love Lives (Come On In) [Sound Factory Mix]", "Where Love Lives (Come On In) [Classic Mix]", "Sex Drive (M&B's Instructor Mix)", "Anomoly (Calling Your Name)", "Inspiration (0224 Mix)", "Get Dynamite", "I.B.O.", "The Theme", "Scattered Dreams (Boom Chocka-Boom Mix)", "Deep Blue Dream", "Gonna Find a Way (Major Dude Mix)", "Sputnik (New York FM Mix)", "LFO (Leeds Warehouse Mix)", "Eterna", "Theme from Wide Angle", "Give Me Luv (That Kid Chris Tribute Mix)", "Air", "Perception", "GU10, Pt. 1 (Continuous Mix)", "Steel Blue", "Night Moves", "Feel It", "Salt In NYC", "I Trance You (Pappa and Gilbey Mix)", "Amber Groove (Toxic Hijack Mi
x)", "The Roots (Featuring Lior Attar)", "Sacred (Dub)", "Scared (The Lonely Traveller)", "Let the Bass Kick", "Freeload (Freelove)", "To Be House", "GU10, Pt. 2 (Continuous Mix)", "Leaving Planet Earth", "The Sound of Amnesia (Amnesia Mix)", "Gone Days Gone", "Reality Detached (K Roxx '06 Seperation Mix)", "Break My World", "Mind Games (You Keep Playing Guitar)", "You Are Sleeping (PQM Meets Luke Chable Vocal Pass)", "Fever Called Love (Ambient Mix)", "Cashback", "Drop the Pressure", "I Got My Mind Made Up", "The Law of Attraction: Ask and It Is Given, Volume 1 (Unabridged) Part 2 of 2", "The Law of Attraction: Ask and It Is Given, Volume 1 (Unabridged) Part 1 of 2", "It's My Life (Deeper Dub)", "Long Legs", "I Need a Man", "Lazy Sunday", "Flawless (Go to the City) [Boxer Remix]", "Flawless (Go to the City) [Shapeshifters Remix]", "Flawless (Go to the City) [Jack N Rory Remix]", "Erotica", "Music", "Frozen (Stereo MC's Mix)", "Hung Up", "Wounded Feet", "Beethoven (I Love to Listen To)", "Crazy (King Roc Remix)", "Crazy (Vince Clarke Remix)", "Crazy (Cicada Vocal Remix)", "Crazy (MHC Stateside Dub)", "Crazy (MHC Master Mix)", "Crazy (MHC Stateside Remix)", "Crazy (Original Radio Edit)", "Crazy (MHC Alternative Stateside Remix)", "I've Got a Life", "Vogue", "Precious", "Deeper And Deeper", "J.D.V., M.I.A.: A Free Excerpt from Don't Get Too Comfortable (Unabridged Selection)", "Love On My Mind (Club Mix)", "Comme des esprits (Maas Mix)", "Warning Siren (feat. Matty Safer)", "Wonderful (Dave Audé Extended Vocal Club)", "Wonderful (Dave Audé Mixshow)", "Wonderful (Sander Kleinenberg's Vocal Club)", "Wonderful (Dave Audé Dub)", "Wonderful (Dave Audé's Nu Romantic Mixshow)", "Peace Is Just a Word", "Power to the Meek", "Proud", "Street Official Mixtape, Vol. 8", "Disc 1", "Disc 2", "U Must Be", "Never Gone (Album Sampler)", "Everybody's Got to Learn Sometime", "Born Slippy Nuxx (1995)", "Suspicious Minds", "Buildings Inbetween (Lower Places Mix)", "Galang (Radio Edit)", "Demon Days (Album Sampler)", "Back 2 Basics (Album Sampler)", "Troy - The Phoenix from the Flame (John Creamer Remix)", "Troy (The Phoenix from the Flame) (Schiller Remix)", "People Hold On (12" Version)", "Legs (Dance Mix)", "It's My Life (Dub)", "It's My Life (Vocal Mix)", "Street Official Mixtape, Vol. 7", "Shattered", "(Reach Up for The) Sunrise (Jason Nevins Remix)", "Friend of the Blues Remix (Gregory Del Piero Remix)", "Lady Marmalade", "Diamonds Are Forever (Mantronik Diamond Cut Club Mix)", "Crazy", "Dream On (Bushwacka Blunt Mix)", "Gone", "Alegre 2004 (Louie Vega's Elements Of Life Remix)", "Heartbeat (Taana Gardner)", "Work That Body (Taana Gardner)", "Street Official Mixtape, Vol. 6", "Too Shy", "Tubular Bells (Opening Theme)", "Batman Theme", "Don't Stop 'Til You Get Enough", "How Soon Is Now", "Big Spender (Wild Oscar Mix)", "Light My Fire (Twelftree's Lady Mix)", "Change", "Twisted (Original)", "Supernature", "Supernature (Danny Tenaglia Mix)", "Troy (The Phoenix from the Flame)", "Bernard's Song", "Holding Out for a Hero (Club Mix)", "The Killing of Georgie, Pts. 1 & 2", "Troy (The Phoenix from the Flame) [Andi Durrant Remix]", "Gloria", "Da'Ala Da'Ale (Remix)", "Bela Lugosi's Dead", "Chains of Love (Truly In Love With Marks Brothers Mix)", "Ain't Nothin' Goin' On But the Rent", "Galbi", "French Kiss", "Holding Out for a Hero", "True Faith", "Beethoven (I Love To Listen To)", "Cry Baby / Piece of My Heart", "Flawless (Go to the City) [Sharp Boys Remix]", "Pavement Cracks (Gabriel & Dresden Mixshow Edit)"
Love & Kisses:
Apple.
Labels: Archive and Install, What Happened to my iTunes?
